{"id":3371,"date":"2025-04-18T10:53:06","date_gmt":"2025-04-18T09:53:06","guid":{"rendered":"https:\/\/migocare.sk\/ng\/?page_id=3371"},"modified":"2026-03-25T07:18:15","modified_gmt":"2026-03-25T06:18:15","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/migocare.sk\/ng\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"<section data-bb-version=\"5.2.5\" id=\"bt_bb_section6a5fe06c18e48\"  class=\"bt_bb_section bt_bb_layout_wide bt_bb_vertical_align_top bt_bb_top_spacing_medium bt_bb_bottom_spacing_none\"  data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" ><div data-bb-version=\"5.2.5\"  class=\"bt_bb_column col-xxl-12 col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header data-bb-version=\"5.5.9\" class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_medium bt_bb_align_center\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_medium&quot;,&quot;def&quot;:&quot;medium&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_center&quot;,&quot;def&quot;:&quot;center&quot;}}\"><h1 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>MiGO Mobile Warranty Policy<\/span><\/span><\/h1><\/header><div data-bb-version=\"5.2.5\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><\/div><\/div><\/div><\/div><\/div><div data-bb-version=\"5.2.5\" class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" ><div data-bb-version=\"5.2.5\"  class=\"bt_bb_column col-xxl-3 col-xl-3 col-xs-12 col-sm-12 col-md-12 col-lg-3 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:3;\" data-width=\"3\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><\/div><\/div><\/div><div data-bb-version=\"5.2.6\"  class=\"bt_bb_column col-xxl-6 col-xl-6 col-xs-12 col-sm-12 col-md-12 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:6;\" data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.2.5\"  class=\"bt_bb_text\" ><\/p>\n<h5><strong>Overview<\/strong><\/h5>\n<p>MiGO Care is the official after-sales support service for MiGO Mobile products, providing reliable warranty coverage, prompt repairs, and quality customer support to ensure a seamless user experience.<\/p>\n<ol>\n<li>\n<h5><strong> Warranty Coverage<\/strong><\/h5>\n<\/li>\n<\/ol>\n<p>MiGO Mobile products <strong>purchased from authorized dealers<\/strong> are covered under this warranty for <strong>12 months from the date of purchase<\/strong>.<\/p>\n<p>This warranty covers:<\/p>\n<ul>\n<li>Manufacturing defects<\/li>\n<li>Faulty materials<\/li>\n<li>Workmanship issues<\/li>\n<\/ul>\n<p>The warranty applies strictly under <strong>normal usage conditions<\/strong>.<\/p>\n<ol start=\"2\">\n<li>\n<h5><strong> Product Registration Requirement<\/strong><\/h5>\n<\/li>\n<\/ol>\n<p>To activate and validate the warranty, customers must <strong>register their product within 24 hours of purchase<\/strong>.<\/p>\n<ul>\n<li>Product Activation: <a href=\"https:\/\/migocare.sk\/ng\/single-product-activation\/\">https:\/\/migocare.sk\/ng\/single-product-activation\/<\/a><\/li>\n<\/ul>\n<p>Failure to register within this timeframe may result in <strong>loss of warranty eligibility<\/strong>.<\/p>\n<ol start=\"3\">\n<li>\n<h5><strong> Replacement Policy (Early Return Window)<\/strong><\/h5>\n<\/li>\n<\/ol>\n<ul>\n<li>If a product develops a fault <strong>within 48 hours of purchase<\/strong>, and the issue is verified as a <strong>manufacturer defect<\/strong>, the product will be <strong>replaced with a new unit<\/strong>.<\/li>\n<li>After 48 hours, <strong>replacement will no longer apply<\/strong>. All valid claims will be handled through <strong>repair and return<\/strong>.<\/li>\n<\/ul>\n<ol start=\"4\">\n<li>\n<h5><strong> Warranty Repair Process<\/strong><\/h5>\n<\/li>\n<\/ol>\n<ul>\n<li>All returned devices will undergo <strong>diagnostic evaluation<\/strong> by MiGO Care.<\/li>\n<li>MiGO Care will confirm that the issue is <strong>not caused by misuse, negligence, or external damage<\/strong>.<\/li>\n<li>If the issue is covered under warranty, repairs will be <strong>carried out at no cost<\/strong>.<\/li>\n<li>If the fault is determined to be due to <strong>human error<\/strong>, the customer will be responsible for <strong>repair costs<\/strong>.<\/li>\n<\/ul>\n<ol start=\"5\">\n<li>\n<h5><strong> Repair Timeline<\/strong><\/h5>\n<\/li>\n<\/ol>\n<ul>\n<li>Standard repair turnaround time is <strong>within 72 hours (3 working days)<\/strong> after diagnosis.<\/li>\n<li>Customers will be notified in cases of delays due to parts replacement or complex repairs.<\/li>\n<\/ul>\n<ol start=\"6\">\n<li>\n<h5><strong> Warranty Claim Process<\/strong><\/h5>\n<\/li>\n<\/ol>\n<p><strong>To initiate a warranty claim:<\/strong><\/p>\n<ol>\n<li>Visit: <a href=\"https:\/\/migocare.sk\/ng\/warranty-claim\/\">https:\/\/migocare.sk\/ng\/warranty-claim\/<\/a><\/li>\n<li>Fill in the required details accurately<\/li>\n<li>Submit and follow the provided instructions<\/li>\n<\/ol>\n<p><strong>Customers may also:<\/strong><\/p>\n<ul>\n<li>Contact MiGO Care support<\/li>\n<li>Visit authorized service centers<\/li>\n<\/ul>\n<p><strong>Required:<\/strong><\/p>\n<ul>\n<li>Proof of purchase (receipt or invoice)<\/li>\n<li>Registered product details<\/li>\n<\/ul>\n<ol start=\"7\">\n<li>\n<h5><strong> What\u2019s Not Covered Under Warranty<\/strong><\/h5>\n<\/li>\n<\/ol>\n<p>The warranty does <strong>not cover<\/strong>:<\/p>\n<ul>\n<li>Physical damage (drops, cracks, water or liquid exposure, dents)<\/li>\n<li>Software issues (unless directly linked to manufacturing defects)<\/li>\n<li>Unauthorized repairs, tampering, or modifications<\/li>\n<li>Power surge or use of incompatible accessories<\/li>\n<li>Normal wear and tear<\/li>\n<li>Damage resulting from negligence, misuse, or improper handling<\/li>\n<\/ul>\n<p>In such cases, repairs will be carried out at the <strong>customer\u2019s expense<\/strong>.<\/p>\n<ol start=\"8\">\n<li>\n<h5><strong> Warranty Terms &amp; Conditions<\/strong><\/h5>\n<\/li>\n<\/ol>\n<ul>\n<li>Warranty is <strong>valid only with proof of purchase<\/strong><\/li>\n<li>Warranty applies to the <strong>original purchaser only<\/strong><\/li>\n<li>MiGO Mobile reserves the right to <strong>repair or replace any product<\/strong> under warranty<\/li>\n<li>All devices submitted will be inspected to determine the <strong>cause of fault (manufacturer defect vs. human error)<\/strong><\/li>\n<li>MiGO Care\u2019s diagnostic outcome is <strong>final and binding<\/strong><\/li>\n<\/ul>\n<ol start=\"9\">\n<li>\n<h5><strong> Customer Responsibility<\/strong><\/h5>\n<\/li>\n<\/ol>\n<p>Customers are advised to:<\/p>\n<ul>\n<li>Use devices according to provided guidelines<\/li>\n<li>Handle products with care<\/li>\n<li>Use only approved accessories<\/li>\n<li>Keep proof of purchase and registration details safe<\/li>\n<\/ul>\n<ol start=\"10\">\n<li>\n<h5><strong> Service Commitment<\/strong><\/h5>\n<\/li>\n<\/ol>\n<p>MiGO Care is committed to:<\/p>\n<ul>\n<li>Delivering fast and efficient repair services<\/li>\n<li>Ensuring transparency in diagnostics and communication<\/li>\n<li>Providing a high-quality after-sales support experience<\/li>\n<\/ul>\n<ol start=\"11\">\n<li>\n<h5><strong> Agreement to Terms<\/strong><\/h5>\n<\/li>\n<\/ol>\n<p>By purchasing MiGO Mobile products, customers <strong>acknowledge and agree<\/strong> to the terms and conditions outlined in this warranty policy.<\/p>\n<p>\n<\/div><div data-bb-version=\"5.2.5\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><\/div><\/div><\/div><div data-bb-version=\"5.2.6\"  class=\"bt_bb_column col-xxl-3 col-xl-3 col-xs-12 col-sm-12 col-md-12 col-lg-3 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:3;\" data-width=\"3\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3371","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/migocare.sk\/ng\/wp-json\/wp\/v2\/pages\/3371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/migocare.sk\/ng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/migocare.sk\/ng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/migocare.sk\/ng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/migocare.sk\/ng\/wp-json\/wp\/v2\/comments?post=3371"}],"version-history":[{"count":10,"href":"https:\/\/migocare.sk\/ng\/wp-json\/wp\/v2\/pages\/3371\/revisions"}],"predecessor-version":[{"id":3694,"href":"https:\/\/migocare.sk\/ng\/wp-json\/wp\/v2\/pages\/3371\/revisions\/3694"}],"wp:attachment":[{"href":"https:\/\/migocare.sk\/ng\/wp-json\/wp\/v2\/media?parent=3371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}