MiGO Mobile Warranty Policy

Overview

MiGO Care is the official after-sales support service for MiGO Mobile products, providing reliable warranty coverage, prompt repairs, and quality customer support to ensure a seamless user experience.

1. Warranty Coverage

MiGO Mobile products purchased from authorized dealers are covered under this warranty for 12 months from the date of purchase.

This warranty covers:

• Manufacturing defects
• Faulty materials
• Workmanship issues

The warranty applies strictly under normal usage conditions.

2. Product Registration Requirement

To activate and validate the warranty, customers must register their product within 24 hours of purchase.

• Product Activation: https://migocare.sk/ng/single-product-activation/

Failure to register within this timeframe may result in loss of warranty eligibility.

3. Replacement Policy (Early Return Window)

• If a product develops a fault within 48 hours of purchase, and the issue is verified as a manufacturer defect, the product will be replaced with a new unit.
• After 48 hours, replacement will no longer apply. All valid claims will be handled through repair and return.

4. Warranty Repair Process

• All returned devices will undergo diagnostic evaluation by MiGO Care.
• MiGO Care will confirm that the issue is not caused by misuse, negligence, or external damage.
• If the issue is covered under warranty, repairs will be carried out at no cost.
• If the fault is determined to be due to human error, the customer will be responsible for repair costs.

5. Repair Timeline

• Standard repair turnaround time is within 72 hours (3 working days) after diagnosis.
• Customers will be notified in cases of delays due to parts replacement or complex repairs.

6. Warranty Claim Process

To initiate a warranty claim:

1. Visit: https://migocare.sk/ng/warranty-claim/
2. Fill in the required details accurately
3. Submit and follow the provided instructions

Customers may also:

• Contact MiGO Care support
• Visit authorized service centers

Required:

• Proof of purchase (receipt or invoice)
• Registered product details

7. What’s Not Covered Under Warranty

The warranty does not cover:

• Physical damage (drops, cracks, water or liquid exposure, dents)
• Software issues (unless directly linked to manufacturing defects)
• Unauthorized repairs, tampering, or modifications
• Power surge or use of incompatible accessories
• Normal wear and tear
• Damage resulting from negligence, misuse, or improper handling

In such cases, repairs will be carried out at the customer’s expense.

8. Warranty Terms & Conditions

• Warranty is valid only with proof of purchase
• Warranty applies to the original purchaser only
• MiGO Mobile reserves the right to repair or replace any product under warranty
• All devices submitted will be inspected to determine the cause of fault (manufacturer defect vs. human error)
• MiGO Care’s diagnostic outcome is final and binding

9. Customer Responsibility

Customers are advised to:

• Use devices according to provided guidelines
• Handle products with care
• Use only approved accessories
• Keep proof of purchase and registration details safe

10. Service Commitment

MiGO Care is committed to:

• Delivering fast and efficient repair services
• Ensuring transparency in diagnostics and communication
• Providing a high-quality after-sales support experience

11. Agreement to Terms

By purchasing MiGO Mobile products, customers acknowledge and agree to the terms and conditions outlined in this warranty policy.